Return Policy

I have a tendency to make purchases and instantaneously regret my purchase. Usually, I regret it the moment I'm swiping my credit card. Therefore, I spend a lot of time returning things. Not that I really go around shopping but I made the mistake of mentioning that I wanted some new eye make-up to my sister, Christy also known as "never met a purchase she didn't like."

Of course she suggests going to the Bobbi Brown make-up counter at Lord & Taylor's. Because Bobbi Brown is totally not in my budget so it makes all the sense in the world.

I truly believe sale ladies are nicer to Chris. It's like she release some kind of scent only they can smell that screams, "I will buy, I will buy!"

So of course the nice, beautiful make-up counter lady offered to do our makeup and of course I was happy to oblige because I was truly hoping I'd look as pretty as her once she was done. Well folks, Bobbi Brown make-up is good but it ain't that good.

Sitting in the chair I started to get anxious...I know the deal. Getting your make-up done by a make-up artist at the mall or at Sephora or at a Mary-Kay party is kind of like ordering lobster on a first-date....they're gonna expect you to put out. The pretty make-up lady wasn't taking the time to do my entire face out of the goodness of her heart. She wanted a sale.

I was not planning on spending a lot of  money. I wanted to spend maybe 20 bucks on some new eye-shadow because Kath, my younger sister said I was using all the wrong colors on my eyes and of course I always listen to her.

And of course, I would feel like a complete jerk if I didn't buy SOMETHING but the eye-shadow she used on me was in one of those darn palette thingies so it cost 45 bucks. FORTY-FIVE BUCKS ON EYE-SHADOW. I swear I'm not cheap-I'm just PRACTICAL. Do I really need to spend 45 bucks on this?

I've watched Oprah's debt diet-I already knew the answer. No!

Anyway, I felt suckered to purchase the eye-shadow which I wasn't even really sure I liked and it came out to about 50 bucks with tax and all. And I'm even  more annoyed because I still do not look as good as pretty, make-up counter lady.

So the make-up has been sitting with the receipt in the shopping bag for the past two weeks waiting to be returned. I've been dreading returning it.

The only time I can return it is on the weekends which go as fast as lightning and the last thing I want to do is take the train to 42nd Street and walk to Lord & Taylor's to return this oh-so-pretty make-up but oh-so over-priced for my life.

 See, isn't it it pretty?

But that's not the point. The point is there's more affordable versions of this make-up out there and the real problem here is that there's a good chance that pretty make-up lady will be working and I will have to face her.  She will hate me because she spent 30  minutes on me just to turn around and return it. If I wasn't such a wuss I would never be in this situation in the first place-I would have politely declined the purchase two weeks ago and said I'll have to think about it.
 
And yes, folks she was there last night and yes, she remembered me. 

I quickly revert to Plan B.

I will say that I want to EXCHANGE it for a different eye-shadow-no palette just a shadow. It's a win-win situation. She still get a sale albeit not 50 bucks but I'm back to my original 20 dollar budget and I have a new eye-shadow. I even knew the name of the shadow because I played with  Christy's make-up.

Guess what? They don't make that damn shade anymore and they're busy and she's in the middle of doing someone's face so she tells me to go shopping and come back in 15 minutes and she'll help me find something similar.

But I don't want to go shopping. I want to go HOME. I haven't eaten all day and I've already been waiting for 15 minutes cowering in the corner hoping to get the OTHER sales lady's attention to make my return.

At this point I hate myself. The smell of the perfumes at the nearby counters is starting to make my headache from not eating even worse. Fine, I will wander around the store and with each minute that passes I get more and more angry with myself. She will try to sell me another palette. Then what???

Why can't the city of New York have two Lord&Taylor locations locations so these problems can be avoided???

I come back after my 15 minutes are up. She is still doing make-up. I can't wait any longer. NO EYE SHADOW IS WORTH THIS!  Finally the other sales lady finishes helping another customer and I make my return.

I was in direct sight of petty make-up lady the ENTIRE TIME AT THE REGISTER.

She probably hates her job because of people like me.